Privacy Policy

Caffe Lusso Coffee Roasters needs to gather certain personal information from you in order to serve you more effectively in processing your order. This may include your e-mail address, address, telephone number, credit card number and expiration date, etc. In addition, our web server may automatically recognize and store your e-mail address when you log onto our site and complete our registration form. However, we are committed to ensuring the privacy of any information you provide. The following represents the practices we use with this website to safeguard the security of your information.

Security: We employ certain security measures on our website that are designed to prevent loss, misuse or alteration of the information you have placed under our control. The system is known as a Security Sockets Layer (SSL). This is the industry standard for secure commerce transactions to transmit credit card information on the Internet. Your credit card number is scrambled during the transaction process to protect it as it travels over the Internet. This ensures that every order you place with Caffe Lusso Coffee Roasters is safely guarded.

Privacy Acceptance: By using this site, you are agreeing to the terms set forth in this Privacy Policy. Caffe Lusso Coffee Roasters reserves the right, at its discretion, to change modify, add, remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of this site following the posting of changes to these terms will mean that you accept those changes.

Return Policy

Caffe Lusso Coffee Roasters stands by its products. If you are not satisfied, we are not satisfied. Therefore, if our product does not meet with your expectations, for any reason, we will replace it or refund the full cost of the product, including shipping.

For replacement or refund, please contact our Customer Service Office within 15 days at 1-866-587-6800
(Monday-Friday between 9:00am-5pm PST) or send us an email. Please do not return the item to us.

Shipping Policy

We roast our coffees daily and ship them within twenty-four hours from the time we receive your order. This is our way of ensuring that your coffee is as fresh as possible.

We also strive to ensure that shipping costs are as low as possible.  We ship with United Parcel Service (UPS).  All shipping charges are clearly listed during the store check-out process before you finalize your purchase.  If you want to send a package overseas, please contact our Customer Service Office. However, all transactions are in U.S. currency only.